If the software version in the "About Word" window is greater than the update version, the update has already been installed, and no additional action is required. However, if the update version is greater than the software version, the update has not been installed. In this case, go to method 4. To verify that the Microsoft Office folder is in the correct location, follow these steps:. If one of these folders is in Applications, go to method 5.
If the Microsoft Office or Microsoft Office folder is not in Applications, you must locate the folder, and then move it to Applications. In the search parameters, leave the boxes set to Kind and Any. Locate Microsoft Office or Microsoft Office in the search results, and then drag the folder to your desktop. The language of the downloaded update file must match the language of your Office for Mac installation. Check that the country setting at the top of the screen matches the language of your Office for Mac installation.
In the Office for Mac updates area, click the update version of the product that you want under Available Downloads. If you have already installed the correct language version of the update file, or if the issue continues to occur, go to method 6. Important We recommend that you find your Office for Mac or Office for Mac installation media and product key before you follow the steps in methods 6 and 7. If you have an upgrade version of the Office software, make sure that you have previous versions of Office for Mac to complete a reinstall.
All other updates installed and working. Just installed MS Office Pro , validated the software and installed updates. Thank you for posting in the Windows Genuine Forum. Please review the KB article information, see if you may have any installed software that may conflict with the updates, and also try to manually install one of the updates. Please follow the steps below for running the MGA Diagnostic test then please post your results back in this thread:.
Step 2 is telling us about the COA. Tell us:. Thank you and have a great day. I have almost the same problem. KB and KB cannot be installed anyway. I've just searched support. Here is the data collected with MGA Tool:. Currently you have a blocked version of Office installed on your system. This may be one of the reasons why your having problems installing updates.
I am having a problem installing The machines in question are identically imaged and only a few are having a problem with the installation. I receive the same incorrupt database errors as the previously posted contributors see.
These machines do not have Office installed. They do, however, have the Compatibility Pack to which if I read the KB correctly does require the update, and they do detect that the update is needed through Automatic Updates. The problem which you are experiencing reside with Windows Updates it would fall outside the scope of the Genuine Advantage forum.
This problem has not been solved or answered. I've tried everything. When downloading the copy myself and running as administrator, I get the message "The detection failed, this can be due to a corrupted installation database.
Does anyone at Microsoft know how to solve this? It's almost trade in the PC for a Mac after 25 years. Thank you for visiting the Microsoft Genuine Advantage Forum. If so this would be out of the scope for WGA. Have you validated your Windows Operating system? Follow the instructions provided after you click on this button. Next restart your computer once you have completed the Windows Validation process. Now please try updating Windows. Was the updating process successful or did you receive any error codes or messaging reflecting Windows Update problems?
Robert are you logged in as the administrator for your machine? Please try and download the updates, manually first and then run each one manually as the local admin? Same problem for me - I am running XP Professional Media Center and I get the "The detection failed, this can be due to a corrupted installation database" error when attempting to install Office SP1. I have validated both Windows and Office installations and re-booted.
WGA Version: Registered, 1. Splitting threads are done to mitigate confusion caused by more than one posting about similar topics allowing us to focus on each customer individually. In order to receive the best support, we request all users to initially run the Genuine Diagnostics tool.
The tool will try and identify the individual issue you may be experiencing. Also, please provide a brief synopsis describing the issue including any error messages or codes. These can be found in the lower left hand corner of most Genuine Advantage Web pages when an error is encountered. I amalso having issues installing KB below you willsee the Diag results. Redeem or activate. Office product keys. Activate Office. Install other apps. Set up mobile devices. Office updates. Upgrade to the latest version.
Troubleshoot and uninstall. Expand this section if you're not sure of your installation type. Open an Office app to check your installation type Note: If you can't open an app to check your installation type, try the more common Click-to-Run or MSI uninstall steps first. Newer versions of Office Open any Office app, such as Word, and create a new document. Exit all Office apps. Click Get Updates. Office 1. Open any Office application, such as Word and create a new document.
Under Product Information , choose Update Options. Click Enable Updates if the option is available. Choose Update Now to manually check for and install Office updates. Open any Office application, such as Word and create a document. Need more help? Join the discussion. Was this information helpful? Yes No. Thank you!
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